Shipping policy

Shipping Policy

Last updated: September 26, 2026

1. Processing time

Every order is carefully prepared within 1 to 3 business days after payment is confirmed (excluding weekends and public holidays). You will receive a confirmation email as soon as your order ships.

2. Delivery times

Once shipped, orders are delivered on average within 5 to 10 business days. These times are estimates and may be longer during peak periods (sales, holiday season) or in case of carrier delays.

3. Shipping costs

Applicable shipping costs are calculated and clearly displayed at checkout, before you confirm your order.

4. Customs and import duties

For deliveries within the European Union, no additional fees will be charged after payment. For destinations outside the EU, customs duties or import taxes may be charged by the destination country; these are the customer's responsibility.

5. Order tracking

A tracking number is sent to you by email once your order has shipped. It may take 24 to 72 hours for tracking information to appear on the carrier's website.

6. Multiple packages

If your order contains several items, they may be shipped separately and arrive on different dates, at no extra cost to you.

7. Shipping address

Please double-check your address when placing your order. If you notice a mistake, contact us as soon as possible at noveloshop@outlook.com: we can correct it as long as the order has not shipped. Noveloshop cannot be held responsible for parcels that are undelivered due to an incomplete or incorrect address provided by the customer.

8. Delayed, lost or damaged parcels

If your parcel has not arrived within the stated timeframe, is reported lost, or arrives damaged, contact us at noveloshop@outlook.com with your order number (and photos in case of damage). We will open an investigation with the carrier and offer you a solution: reshipment or a refund.

9. Contact

For any shipping question: noveloshop@outlook.com